Privacy Policy

We collect various types of information in connection with the services we provide, including:

• Personal Information: Name, email address, and contact details you provide when registering or contacting us.
• Usage Data: Information about your interaction with our platform, such as pages visited, features used, prompts submitted, and time spent on each page.
• Generated Content Metadata: Non-identifiable metadata associated with videos generated using Veo 4, used solely to improve model performance and platform reliability.
• Cookies and Tracking Technologies: We use cookies to enhance user experience, maintain session state, and analyze website traffic patterns.

The information we collect is used to:

• Provide, operate, and continuously improve our services.
• Personalize your experience and surface relevant content and features.
• Communicate updates, product announcements, promotional materials, and customer support messages.
• Monitor and analyze usage trends to enhance platform performance and stability.
• Prevent fraud, ensure platform security, and comply with applicable legal obligations.

We implement industry-standard security measures to safeguard your data, including encryption in transit and at rest, access controls, and regular security audits. However, no online service is completely immune to security risks. While we take all reasonable precautions to protect your information, we cannot guarantee absolute security.

We store your data securely and retain it only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. If you wish to request deletion of your data, please contact us at the address provided below.

We may engage third-party services—including analytics providers, payment processors, cloud infrastructure partners, and advertising networks—that collect and process data on our behalf in order to deliver and improve our services. These third parties operate under their own privacy policies, and we encourage you to review them.

We do not sell, trade, or rent your personal information to external parties. We may, however, share anonymized or aggregated data for research, product improvement, and marketing analysis purposes.

You have the right to access, correct, or delete your personal data held by us. You may also withdraw consent or opt out of marketing communications at any time by following the unsubscribe link in any email we send or by contacting us directly.

Depending on your jurisdiction, you may have additional rights under applicable privacy laws such as the General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA), including the right to data portability, the right to restrict processing, and the right to lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us at support@veo4-ai.im.

We use cookies and similar tracking technologies—including local storage and session identifiers—to improve your browsing experience, remember your preferences, and gather analytics data. You can control or disable cookies through your browser settings; however, doing so may affect certain features of our website.

Some third-party services integrated into our platform may also place cookies on your device. Their use of such technologies is governed by their respective privacy policies, which we encourage you to review.

Our services are not directed at children under the age of 13, and we do not knowingly collect personal information from minors. If we discover that we have inadvertently collected data from a child under 13 without verifiable parental consent, we will take immediate steps to delete that information from our records.

If you are accessing our platform from outside of Japan, please be aware that your data may be transferred to and processed in Japan or in other countries where our servers or third-party service providers are located. These countries may have data protection laws that differ from those in your jurisdiction. By using our services, you acknowledge and consent to such international transfers in accordance with this policy.

We may update this Privacy Policy periodically to reflect changes in our data practices, service offerings, or applicable legal requirements. Any modifications will be published on this page with an updated effective date, and we encourage you to review this policy regularly.

If we make significant changes that materially affect how we handle your personal data, we will notify registered users via email or through a prominent notice displayed on our website prior to the changes taking effect.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please reach out to us:

Email: support@veo4-ai.im

We aim to respond to all privacy-related inquiries within 5 business days.