Refund Policy

Veo 4 AI values user satisfaction and, where reasonable and compliant with applicable rules, may offer refunds or appropriate compensation for eligible orders.

• All refund requests must comply with the terms and procedures outlined in this policy.
• This policy applies to Veo 4 AI subscription plans, credit (usage) packages, and other paid features available on our platform.
• We reserve the right to review refund requests based on account activity, usage records, and compliance with our Terms of Service.

To ensure fairness and operational feasibility, all refund requests must be submitted within the following timeframe:

• Refund requests must be submitted within 10 days from the date of purchase.
• Requests submitted after this period will generally be considered as acceptance of the service and will not be eligible for a refund.
• Refund eligibility is calculated based on the successful payment date, not the date of first use or first generation.

Provided the refund request is submitted within the eligible timeframe, refunds may be considered under the following circumstances:

• Duplicate charges resulting from system errors or payment processing failures attributable to our platform.
• Unresolved critical technical issues that prevent access to paid services within a reasonable period, where our support team has been unable to provide a satisfactory resolution.

Each request will be reviewed individually. Approval is at the discretion of our support team based on the information and evidence provided.

If you believe your purchase qualifies for a refund under this policy, please contact our support team at:

Support Email: support@veo4-ai.im

To help us process your request efficiently, please include the following information in your message:

• The email address associated with your Veo 4 AI account.
• The relevant order number or purchase date.
• A clear explanation of the reason for your refund request.
• Any supporting evidence, such as screenshots of technical errors or duplicate charge confirmations.

Incomplete information may result in processing delays or prevent us from proceeding with your request.

• Refund requests are typically reviewed within 5 business days of submission.
• During the review process, we may verify order details, credit usage records, and account activity to assess eligibility.
• If approved, the refund will be issued to the original payment method used at the time of purchase. Funds usually arrive within 5–10 business days, depending on your payment provider.
• If a refund request is denied, we will notify you of the reason via email and, where possible, suggest alternative solutions.

• Refunds are calculated based on the actual amount paid by the user at the time of purchase.
• The value of any credits consumed or subscription time already used will be deducted proportionally from the total refund amount.
• Transaction fees charged by third-party payment providers—such as Stripe or credit card processors—are generally non-refundable and will be deducted from the refunded amount.
• Any currency exchange differences or cross-border payment costs are subject to the policies of the respective payment provider and are outside our control.

Veo 4 AI reserves the right to update or modify this Refund Policy from time to time in response to changes in business operations, technical infrastructure, or applicable legal and regulatory requirements.

• Updated versions of this policy will be published on our official website. The effective date at the top of the page will reflect the date of the most recent revision.
• To the extent permitted by applicable law, Veo 4 AI retains the final right of interpretation of this policy in cases of ambiguity or dispute.

If you have any questions about this Refund Policy, need clarification on your eligibility, or wish to submit a refund request, please reach out to our support team:

Email: support@veo4-ai.im

We aim to respond to all inquiries within 5 business days.

By purchasing and using Veo 4 AI services, you acknowledge that you have read, fully understood, and agreed to this Refund Policy.